FRPN Webinar: Inside the Black Box: Measuring Service Delivery, Client Engagement and Fidelity

Mar 2017

The seventh FRPN webinar features the perspectives of three researchers on the value of measuring fatherhood service delivery, client engagement and fidelity. 

The webinar presenters illustrate how programs and researchers can track the services and interventions that fathers actually receive using approaches developed in previous national demonstration projects. In addition, opportunities to measure receptivity and buy-in from participants based on a tool developed for use with clients in child protective services are presented. Presenters also discuss the importance of measuring how consistently a fatherhood program is delivered over time and by different facilitators.
 
Download the webinar slides. The child welfare engagement measurement instrument, presented by Diane Yatchmenoff, PhD, is also available for download as is the the observation ratings and facilitator feedback form presented by Cleopatra Howard Caldwell, PhD.

Inside the Black Box: Measuring Service Delivery, Client Engagement and Program Fidelity

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